{"id":13154,"date":"2024-08-19T11:33:44","date_gmt":"2024-08-19T15:33:44","guid":{"rendered":"https:\/\/thediversitymovement.com\/?p=13154"},"modified":"2025-11-21T13:28:54","modified_gmt":"2025-11-21T18:28:54","slug":"how-leaders-can-improve-employee-engagement-performance","status":"publish","type":"post","link":"https:\/\/thediversitymovement.com\/how-leaders-can-improve-employee-engagement-performance\/","title":{"rendered":"How Leaders Can Improve Employee Engagement and Performance"},"content":{"rendered":"<p><button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>&#128266; Listen to this article<\/span><\/button>\n        <script>\n            listenButton1.onclick = function(){\n                if(responsiveVoice.isPlaying()){\n                    responsiveVoice.cancel();\n                }else{\n                    responsiveVoice.speak(\"The secret to sustainable business success is deceptively simple: engaged employees. Thriving companies balance individual fulfillment and organizational excellence\u2014simultaneously meeting the needs of the workforce and the marketplace. Yet many businesses struggle to keep their employees motivated, because no single initiative works with every individual. To solve this challenge, we have developed a holistic model to empower leaders and help them create welcoming, inclusive, and supportive workplaces. When employees are valued for who they are, they are happier, healthier, and more productive, enabling their companies to win in the marketplace.\u00a0\u00a0\u00a0 Defined as the involvement and enthusiasm of employees in their work and workplace, employee engagement is tightly linked to financial performance, customer satisfaction, and innovation (Source: Drucker Institute). High-performing teams align the goals and objectives of the organization with personal priorities, enabling team members to find meaning and purpose in work, further fueling employee engagement. This alignment of personal and professional values is especially important for members of the Gen Z and millennial generations.\u00a0\u00a0 The Employee Engagement Growth Model The Employee Engagement Growth Model (EEGM) gives executives and leadership teams the tools to achieve financial and business goals while also meeting the expectations of individual employees. Through the following six key leadership strategies, organizations can fulfill Individual Needs (well-being, belonging, trust and professional developmentmeaningful work) and realize Team Outcomes (communiccollaboration, productivity, innovation and retention). These \u201cwin-win\u201d strategies establish a firm foundation that underpins employee engagement, team performance, and sustainable organizational success.\u202f\u00a0\u00a0 Communication Miscommunication is expensive and pervasive, costing U.S. companies more than $12,000 per employee every year, mostly in lost productivity. Clear, persuasive communication is a proven method to boost productivity, reduce errors, and maximize success. By leveraging inclusive language, cultural awareness, active listening, and practical writing skills, organizations can improve communication from the C-suite to the frontline.\u00a0\u00a0\u00a0 Psychological & Physical Safety Freedom to experiment and test new ideas without fear of retaliation or criticism is the cornerstone of psychological safety. Without it, individuals won\u2019t share innovative ideas or challenge assumptions, risking falling behind industry leaders and developing average ideas. Likewise, ensuring accessibility and physical safety for all employees demonstrates empathy for each individual and appreciation for their unique contributions. In a respectful and supportive environment, everyone can do their best work.\u00a0\u00a0 Opportunity Systems Opportunity systems create the conditions for fairness, respect for all viewpoints, and shared success. These practices strengthen cross-cultural interactions, deepen understanding among colleagues, and honor individual identities and lived experiences \u2014 using them to expand perspectives, solve problems, and drive innovation. When organizations embed opportunity systems that promote respect and balanced access to growth, they strengthen workplace culture and generate higher performance. The Diversity Movement\u2019s assessment, coaching, and training solutions help leaders cultivate inclusive workplaces where all employees thrive.\u00a0 Relationship-Building Strong interpersonal relationships are built over time, growing with every informal conversation and shared experience. Connections deepen when promises are kept and expectations are fulfilled. Leaders can jumpstart the process by creating a culture of feedback that includes frequent recognition and thoughtful professional guidance. When employees trust their leaders and each other, teams can efficiently respond to any situation or crisis.\u00a0\u00a0\u00a0 Inclusive Leadership The complexity of today\u2019s world calls for a people-centered leadership model that promotes team belonging while achieving financial and business outcomes. Inclusive leadership strategies strengthen teams throughout the organization\u2014within departments and across functions. This \u201cwhole team\u201d approach to leadership development is more effective than focusing on individual growth, because a single leader can\u2019t out-perform a cohesive executive team.\u00a0\u00a0\u00a0 Career Navigation Employees want managers who are active partners on their career journey. Ongoing coaching, feedback, and stretch assignments demonstrate that leaders care about their team members\u2019 long-term growth. Mentorship programs enable organizations to promote collaboration and relationships across teams and departments. In top organizations, executives also act as sponsors, expanding the leadership pipeline through advocacy and access to professional development.\u00a0\u00a0 Why Employee Engagement Now? Over 75% of people in the global workplace are disengaged and experience high degrees of stress\/anxiety due to workplace uncertainty and personal challenges. It is reported that 50% of the global population will experience a mental health issue at some point in their lives and this is likely to occur while working. (Source: Harvard Medical School).\u202f\u00a0\u00a0\u00a0 On any given day, 36% of workers experience symptoms related to depression and anxiety. (Source: Bureau of Labor Statistics). According to the American Psychological Association, unresolved depression leads to a loss in the U.S. economy of $210.5 billion annually due to absenteeism, reduced productivity, requests for extended leaves of absence, and medical expenses for treatment. In fact, depressed employees miss an average of 31.4 days of work per year. (Source: Data from American Psychological Association)\u00a0\u00a0 Anxiety and chronic stress can also prevent employees from fully \u201cshowing up\u201d to work. Sources of stress are continuing to multiply. Employees are experiencing unprecedented challenges and stressors including unfamiliar hybrid\/remote work environments, poor relationships with managers, integrating work\/life responsibilities (caring for aging family members, taking care of children), and collaborating across multigenerational teams. More than a third (34%) of employees aged 18-29 and 28% of employees aged 30-49 say they have considered quitting because of work\u2019s impact on their mental health (Source: NAMI)\u00a0\u00a0 While many leaders acknowledge that we live in a Volatile Uncertain Complex Ambiguous (VUCA) world, they are often slow to act, because they cannot quantify the impact of poor employee engagement on the organization. And because the market for talent is shifting in favor of employers, short-sighted employers do not believe that they need to invest in strategies to improve employee engagement. Forrester has predicted that organizations will pull back on employee experience, leading to what they call an employee experience winter and declining employee well-being.\u00a0\u00a0\u00a0 For leaders to better understand the link between employee engagement and bottom-line outcomes, it\u2019s important to have a framework to collect appropriate data. Disengaged workers slow overall productivity, but leaders want to know by how much and what can be done about it. A data-based approach to employee engagement gives leaders the tools they need to create change, balancing people and profits for sustainable growth. Here is our measurement framework to do just that.\u00a0\u00a0 A Holistic Approach to Measuring Employee Engagement\u00a0\u00a0 Most approaches to measuring employee engagement are limited to tracking employee experience using company surveys and pulse surveys. While understanding employee sentiment is helpful, this is disconnected from one of the most important measures of employee value \u2013 productivity. The lack of employee engagement leads to higher absenteeism and lost productivity (presenteeism). By counting missed working time due to challenges with well-being (e.g., distress from depression and anxiety) and lower productivity (e.g., presenteeism) due to issues with well-being, belonging, trust and limited career development opportunities, we can calculate lost productive time to determine ROI.\u00a0\u00a0\u00a0 Two Factors to Enhance Employee Engagement and Productivity Organizational support to meet individual employee needs (Individual effectiveness)\u00a0\u00a0\u00a0\u00a0 Leadership strategies that enable team members and employees to have their needs met (Workplace effectiveness) Using industry EAP data and Workplace Option\u2019s Unified Case Management System (UCMS) data, we estimate that every dollar spent on treating an employee in distress and providing organizational and managerial support through the EEGM leads to a 3-5x return on investment. (Source: Attridge and Dickens)\u00a0\u00a0 By linking employee engagement and productivity, organizations gain a clearer picture of the strengths and challenges of the entire workforce. A data-driven approach allows leaders to target specific obstacles and manage them with greater precision and efficiency. Personalized well-being strategies that address individual needs through organizational support also foster feelings of belonging and trust throughout the workforce. When people feel cared for, they are more engaged at work and more productive. Future-focused leaders understand that improving the employee experience is the key to long-term, sustainable success.\u00a0\", \"US English Male\");\n                }\n            };\n        <\/script>\n    <\/br><\/p>\n<p><span data-contrast=\"none\">The secret to sustainable business success is deceptively simple: engaged employees. Thriving companies balance individual fulfillment and organizational excellence\u2014simultaneously meeting the needs of the workforce and the marketplace. Yet many businesses struggle to keep their employees motivated, because no single initiative works with every individual. To solve this challenge, we have developed a holistic model to empower leaders and help them create welcoming, inclusive, and supportive workplaces. When employees are valued for who they are, they are happier, healthier, and more productive, enabling their companies to win in the marketplace.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Defined as the involvement and enthusiasm of employees in their work and workplace, employee engagement is tightly linked to financial performance, customer satisfaction, and innovation (Source: <\/span><a href=\"https:\/\/drucker.institute\/2023-methodology-for-the-drucker-institutes-company-rankings\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">Drucker Institute<\/span><\/b><\/a><span data-contrast=\"none\">). High-performing teams align the goals and objectives of the organization with personal priorities, enabling team members to find meaning and purpose in work, further fueling employee engagement. This alignment of personal and professional values is especially important for members of the Gen Z and millennial generations.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h2>The Employee Engagement Growth Model<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14447 size-large lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025-1024x399.png\" alt=\"employee engagement growth model\" width=\"1024\" height=\"399\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025-1024x399.png 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025-300x117.png 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025-768x299.png 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025-1536x598.png 1536w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025-600x234.png 600w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2024\/08\/EEGM_Updated-Nov-2025.png 1670w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/399;\" \/><\/p>\n<p><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141783991 BCX0\">The Employee Engagement Growth Model (EEGM) gives executives and leadership teams the tools to achieve financial and business goals while also meeting the expectations of individual employees. Through the following six key leadership strategies, organizations can fulfill Individual Needs (well-being, belonging, trust and <\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW141783991 BCX0\">professional development<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141783991 BCX0\">meaningful work<\/span><\/span><\/span><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141783991 BCX0\">) and realize Team Outcomes (<\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW141783991 BCX0\">co<\/span><\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW141783991 BCX0\">m<\/span><\/span><\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW141783991 BCX0\"><span class=\"TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW141783991 BCX0\">munic<\/span><\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141783991 BCX0\">c<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW141783991 BCX0\"><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141783991 BCX0\">o<\/span><\/span><\/span><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW141783991 BCX0\">llabor<\/span><\/span><span class=\"TextRun SCXW141783991 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141783991 BCX0\">ation<\/span><span class=\"NormalTextRun SCXW141783991 BCX0\">, productivity, <\/span><span class=\"NormalTextRun SCXW141783991 BCX0\">innovation<\/span><span class=\"NormalTextRun SCXW141783991 BCX0\"> and retention). These \u201cwin-win\u201d strategies <\/span><span class=\"NormalTextRun SCXW141783991 BCX0\">establish<\/span><span class=\"NormalTextRun SCXW141783991 BCX0\"> a firm foundation that underpins employee engagement, team performance, and sustainable organizational success.\u202f\u00a0<\/span><\/span><span class=\"EOP SCXW141783991 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:405,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h3>Communication<\/h3>\n<p><span class=\"TextRun SCXW63358140 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW63358140 BCX0\">Miscommunication is expensive and pervasive, costing U.S. companies more than <\/span><\/span><a class=\"Hyperlink SCXW63358140 BCX0\" href=\"https:\/\/www.grammarly.com\/business\/learn\/state-of-business-communication-research\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined MacChromeBold SCXW63358140 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW63358140 BCX0\" data-ccp-charstyle=\"Hyperlink\">$12,000 per employee every year,<\/span><\/span><\/a><span class=\"TextRun SCXW63358140 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW63358140 BCX0\"> mostly in lost productivity. Clear, persuasive communication is a proven method to boost productivity, reduce errors, and maximize success. By leveraging inclusive language, cultural awareness, active listening, and practical writing skills, organizations can improve communication from the C-suite to the frontline.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW63358140 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h3>Psychological &amp; Physical Safety<\/h3>\n<p><span class=\"TextRun SCXW115931431 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW115931431 BCX0\">Freedom to experiment and test new ideas without fear of retaliation or criticism is the cornerstone of psychological safety. Without it, individuals won\u2019t share innovative ideas or challenge assumptions, risking falling behind industry leaders and developing average ideas. Likewise, ensuring accessibility and physical safety for all employees demonstrates empathy for each individual and appreciation for their unique contributions. In a respectful and supportive environment, everyone can do their best work.\u00a0<\/span><\/span><span class=\"EOP SCXW115931431 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h3>Opportunity Systems<\/h3>\n<p><span class=\"TextRun SCXW54134355 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart CommentHighlightRest SCXW54134355 BCX0\">Opportunity systems create the conditions for fairness, respect for all <\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\">viewpoints<\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\">, and shared success. These practices strengthen cross-cultural interactions, deepen understanding among colleagues, and honor individual identities and lived experiences \u2014 using them to expand <\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\">perspectives<\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\">, solve problems, and drive innovation. When organizations <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed CommentHighlightRest SCXW54134355 BCX0\">embed<\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\"> opportunity systems that promote respect and balanced <\/span><span class=\"NormalTextRun CommentStart CommentHighlightRest SCXW54134355 BCX0\">access<\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\"> to growth, they strengthen workplace culture and generate higher performance. <\/span><span class=\"NormalTextRun CommentHighlightRest SCXW54134355 BCX0\">The Diversity Movement\u2019s assessment, coaching, and training solutions help leaders cultivate inclusive workplaces where all employees thrive.<\/span><\/span><span class=\"EOP CommentHighlightPipeRest SCXW54134355 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:405,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h3>Relationship-Building<\/h3>\n<p><span class=\"TextRun SCXW141550089 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW141550089 BCX0\">Strong interpersonal relationships are built over time, growing with every informal conversation and shared experience. Connections deepen when promises are kept and expectations are fulfilled. Leaders can jumpstart the process by creating a culture of feedback that includes frequent recognition and thoughtful professional guidance. When employees trust their leaders and each other, teams can efficiently respond to any situation or crisis.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW141550089 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h3>Inclusive Leadership<\/h3>\n<p><span class=\"TextRun SCXW194144883 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW194144883 BCX0\">The complexity of today\u2019s world calls for a people-centered leadership model that promotes team belonging while achieving financial and business outcomes. Inclusive leadership strategies strengthen teams throughout the organization\u2014within departments and across functions. This \u201cwhole team\u201d approach to leadership development is more effective than focusing on individual growth, because a single leader can\u2019t out-perform a cohesive executive team.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW194144883 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h3>Career Navigation<\/h3>\n<p><span class=\"TextRun SCXW131683089 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW131683089 BCX0\">Employees want managers who are active partners on their career journey. Ongoing coaching, feedback, and stretch assignments demonstrate that leaders care about their team members\u2019 long-term growth. Mentorship programs enable organizations to promote collaboration and relationships across teams and departments. In top organizations, executives also act as sponsors, expanding the leadership pipeline through advocacy and access to professional development.\u00a0<\/span><\/span><span class=\"EOP SCXW131683089 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"3\">Why Employee Engagement Now?<\/h2>\n<div><img decoding=\"async\" class=\"aligncenter wp-image-10078 size-large lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-1024x683.jpg\" alt=\"Multi-ethnic business professionals discussing at desk. Male and female coworkers are working in office. They are in meeting.\" width=\"1024\" height=\"683\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-1024x683.jpg 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-scaled-600x400.jpg 600w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-300x200.jpg 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-768x512.jpg 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-1536x1024.jpg 1536w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/12\/GettyImages-1124741564-2048x1365.jpg 2048w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/div>\n<p><span class=\"TextRun SCXW132368604 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW132368604 BCX0\">Over 75% of people in the global workplace are disengaged and experience high degrees of stress\/anxiety due to workplace uncertainty and personal challenges. It is reported that 50% of the global population will experience a mental health issue at some point in their lives and this is likely to occur while working. (Source: <\/span><\/span><a class=\"Hyperlink SCXW132368604 BCX0\" href=\"https:\/\/hms.harvard.edu\/news\/half-worlds-population-will-experience-mental-health-disorder\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined MacChromeBold SCXW132368604 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW132368604 BCX0\" data-ccp-charstyle=\"Hyperlink\">Harvard Medical School<\/span><\/span><\/a><span class=\"TextRun SCXW132368604 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW132368604 BCX0\">).\u202f\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW132368604 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW128947273 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128947273 BCX0\">On any given day, 36% of workers experience symptoms related to depression and anxiety. (Source: <\/span><\/span><a class=\"Hyperlink SCXW128947273 BCX0\" href=\"https:\/\/executive.berkeley.edu\/thought-leadership\/blog\/impacts-poor-mental-health-business\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined MacChromeBold SCXW128947273 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128947273 BCX0\" data-ccp-charstyle=\"Hyperlink\">Bureau of Labor Statistics<\/span><\/span><\/a><span class=\"TextRun SCXW128947273 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128947273 BCX0\">). According to the American Psychological Association, unresolved depression leads to a loss in the U.S. economy of <\/span><span class=\"NormalTextRun SCXW128947273 BCX0\">$210.5 billion<\/span><span class=\"NormalTextRun SCXW128947273 BCX0\"> annually due to absenteeism, reduced productivity, requests for extended leaves of absence, and medical expenses for treatment. In fact, depressed employees miss an average of <\/span><span class=\"NormalTextRun SCXW128947273 BCX0\">31.4 days<\/span><span class=\"NormalTextRun SCXW128947273 BCX0\"> of work per year. (Source: <\/span><\/span><a class=\"Hyperlink SCXW128947273 BCX0\" href=\"https:\/\/www.mcleanhospital.org\/essential\/what-employers-need-know-about-mental-health-workplace\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined MacChromeBold SCXW128947273 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128947273 BCX0\" data-ccp-charstyle=\"Hyperlink\">Data from <\/span><\/span><\/a><span class=\"TextRun SCXW128947273 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW128947273 BCX0\">American Psychological Association)\u00a0<\/span><\/span><span class=\"EOP SCXW128947273 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW162840398 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW162840398 BCX0\">Anxiety and chronic stress can also prevent employees from fully \u201cshowing up\u201d to work. Sources of stress are continuing to multiply. Employees are experiencing unprecedented challenges and stressors including unfamiliar hybrid\/remote work environments, poor relationships with managers, integrating work\/life responsibilities (caring for aging family members, taking care of children), and collaborating across multigenerational teams. More than a third (34%) of employees aged 18-29 and 28% of employees aged 30-49 say they have considered quitting because of work\u2019s impact on their mental health (Source: <\/span><\/span><a class=\"Hyperlink SCXW162840398 BCX0\" href=\"https:\/\/www.nami.org\/support-education\/publications-reports\/survey-reports\/the-2024-nami-workplace-mental-health-poll\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined MacChromeBold SCXW162840398 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW162840398 BCX0\" data-ccp-charstyle=\"Hyperlink\">NAMI<\/span><\/span><\/a><span class=\"TextRun SCXW162840398 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW162840398 BCX0\">)\u00a0<\/span><\/span><span class=\"EOP SCXW162840398 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW197315699 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW197315699 BCX0\">While many leaders acknowledge that we live in a Volatile Uncertain Complex Ambiguous (VUCA) world, they are often slow to act, because they cannot quantify the impact of poor employee engagement on the organization. And because the market for talent is shifting in favor of employers, short-sighted employers do not believe that they need to invest in strategies to improve employee engagement. <\/span><\/span><a class=\"Hyperlink SCXW197315699 BCX0\" href=\"https:\/\/www.forrester.com\/blogs\/predictions-2024-future-of-work-employee-experience\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined MacChromeBold SCXW197315699 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW197315699 BCX0\" data-ccp-charstyle=\"Hyperlink\">Forrester<\/span><\/span><\/a><span class=\"TextRun SCXW197315699 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW197315699 BCX0\"> has predicted that organizations will pull back on employee experience, leading to what they call an <\/span><\/span><span class=\"TextRun MacChromeBold SCXW197315699 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW197315699 BCX0\">employee experience winter<\/span><\/span><span class=\"TextRun SCXW197315699 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW197315699 BCX0\"> and declining employee well-being.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW197315699 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW201953218 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW201953218 BCX0\">For leaders to better understand the link between employee engagement and bottom-line outcomes, it\u2019s important to have a framework to collect appropriate data. Disengaged workers slow overall productivity, but leaders want to know by how much and what can be done about it. A data-based approach to employee engagement gives leaders the tools they need to create change, balancing people and profits for sustainable growth. Here is our measurement framework to do just that.\u00a0<\/span><\/span><span class=\"EOP SCXW201953218 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\">A Holistic Approach to Measuring Employee Engagement\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/h2>\n<p><span class=\"TextRun SCXW234179668 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW234179668 BCX0\">Most approaches to measuring employee engagement are limited to tracking employee experience using company surveys and pulse surveys. While understanding employee sentiment is helpful, this is disconnected from one of the most important measures of employee value \u2013 productivity. The lack of employee engagement leads to higher absenteeism and lost productivity (presenteeism). By counting missed working time due to challenges with well-being (e.g., distress from depression and anxiety) and lower productivity (e.g., presenteeism) due to issues with well-being, belonging, trust and limited career development opportunities, we can calculate lost productive time to determine ROI.\u00a0\u00a0<\/span><\/span><span class=\"EOP SCXW234179668 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<h3>Two Factors to Enhance Employee Engagement and Productivity<\/h3>\n<ol>\n<li><span data-contrast=\"none\">Organizational support to meet individual employee needs (Individual effectiveness)\u00a0\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW154462661 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW154462661 BCX0\">Leadership strategies that enable team members and employees to have their needs met (Workplace effectiveness)<\/span><\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"none\">Using industry EAP data and Workplace Option\u2019s Unified Case Management System (UCMS) data, we estimate that every dollar spent on treating an employee in distress and providing organizational and managerial support through the EEGM leads to a 3-5x return on investment. (Source: <\/span><a href=\"https:\/\/journals.sagepub.com\/doi\/full\/10.1177\/21582440221087278\"><b><span data-contrast=\"none\">Attridge and Dickens<\/span><\/b><\/a><span data-contrast=\"none\">)\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">By linking employee engagement and productivity, organizations gain a clearer picture of the strengths and challenges of the entire workforce. A data-driven approach allows leaders to target specific obstacles and manage them with greater precision and efficiency. Personalized well-being strategies that address individual needs through organizational support also foster feelings of belonging and trust throughout the workforce. When people feel cared for, they are more engaged at work and more productive. Future-focused leaders understand that improving the employee experience is the key to long-term, sustainable success.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:405}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The secret to sustainable business success is deceptively simple: engaged employees. Thriving companies balance individual fulfillment and organizational excellence\u2014simultaneously meeting the needs of the workforce and the marketplace. Yet many15<\/p>\n","protected":false},"author":13,"featured_media":14447,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[59,60,62],"tags":[],"tdm_type":[92],"class_list":["post-13154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-measurement","category-employee-experience-organizational-culture","category-inclusive-leadership","tdm_type-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Leaders Can Improve Employee Engagement<\/title>\n<meta name=\"description\" content=\"Improve employee engagement, the productivity of your team, and overall profitability using The Employee Engagement Growth Model.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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