{"id":14220,"date":"2025-07-08T11:12:48","date_gmt":"2025-07-08T15:12:48","guid":{"rendered":"https:\/\/thediversitymovement.com\/?p=14220"},"modified":"2025-07-08T11:12:48","modified_gmt":"2025-07-08T15:12:48","slug":"bridge-communication-gap-6-tips-multigenerational-teams","status":"publish","type":"post","link":"https:\/\/thediversitymovement.com\/bridge-communication-gap-6-tips-multigenerational-teams\/","title":{"rendered":"Bridge the Communication Gap: 6 Tips for Multigenerational Teams"},"content":{"rendered":"<p><button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>&#128266; Listen to this article<\/span><\/button>\n        <script>\n            listenButton1.onclick = function(){\n                if(responsiveVoice.isPlaying()){\n                    responsiveVoice.cancel();\n                }else{\n                    responsiveVoice.speak(\"When you have a question at work, do you walk over to your coworker\u2019s cubicle? Send an email or make a phone call? Message on Teams or Slack?\u00a0\u00a0 The answer depends on company culture and personal preference, but it\u2019s also influenced by age. Research shows that older generations in the workplace prefer face-to-face meetings or emails, while younger workers tend to choose direct messaging platforms. When team members choose different platforms, the result can be missed connections, false assumptions, and lower productivity.\u00a0 Due to longer lifespans and other demographic changes, multigenerational teams will only become more common, with four or even five generations working together. Collaboration within these age-diverse teams depends on clear communication, and it\u2019s up to leaders to remove obstacles that prevent understanding. The following communication best practices can help your team work efficiently while still accommodating individual preferences.\u00a0 1) Remember the goal. Regardless of the communication method and platform, the primary purpose does not change\u2014sharing information. You may like detailed emails with lots of bullet points, but they\u2019re ineffective if your team doesn\u2019t read them. Ask for feedback and be prepared to shift channels if your preferred method isn\u2019t working.\u00a0\u00a0\u00a0 2) Don\u2019t make assumptions. Guessing someone\u2019s motivation leads to misunderstandings or\u2014even worse\u2014damaged relationships. For example, a younger employee might not answer emails or text messages outside work hours, which could be frustrating for an older worker who is accustomed to working evenings or weekends. They might assume they are being ignored, or that their younger colleague doesn\u2019t have a good work ethic. It\u2019s easy to see how these negative emotions would then influence their working relationship.\u00a0 3) Ask each person how they prefer to communicate. Managers should ask each team member about their communication style and explain their own. Setting expectations early is especially important when it comes to giving and receiving feedback. Understanding how your manager gives feedback can help prevent hurt feelings; knowing how your direct report prefers to receive feedback can promote growth and improvement. Written user guides also help team members understand each other\\'s communication preferences.\u00a0\u00a0 4) Set expectations and provide training. Most organizations have a common platform for communication, which all employees are expected to use, regardless of their personal preferences. Establishing guidelines ensures that everyone knows where they can find the information they need. When multiple channels are used, employees should be trained in how and when to use each platform.\u00a0 5) Use a variety of channels. Your team might use Slack or Teams for routine check-ins and schedule a meeting for announcements or other important conversations. Many organizations post crucial information on their intranet and follow up with emails or town hall meetings. The key to transparency is establishing a procedure that aligns with different communication preferences, even if it means repeating information.\u00a0 6) Create psychological safety. Even when following these best practices, misunderstandings can happen. When they occur, it\u2019s important that team members feel able to identify the problem and discuss solutions, without blame or fear of retaliation. If miscommunication creates tension between colleagues, a culture of psychological safety can encourage them to resolve the conflict quickly, rather than letting negative emotions fester.\u00a0 Effective communication doesn\u2019t happen by chance\u2014it requires intention, structure, and mutual respect. Within multigenerational teams, assumptions about age or preferences can easily derail teamwork, so leaders should stay curious, adaptable, and proactive.\u00a0 Adopting clear communication guidelines helps reduce misunderstandings and fosters a collaborative environment where everyone can contribute their best work.\u00a0 Future business success relies on the ability to recruit and retain the most talented individuals, no matter their age. Our experts can give you the tools to bridge the generational divide and create an inclusive environment where all workers feel a sense of belonging. Learn more about our generational diversity workshop.\u00a0\", \"US English Male\");\n                }\n            };\n        <\/script>\n    <\/br><br \/>\n<span data-contrast=\"auto\">When you have a question at work, do you walk over to your coworker\u2019s cubicle? Send an email or make a phone call? Message on Teams or Slack?\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The answer depends on company culture and personal preference, but it\u2019s also influenced by age. <\/span><a href=\"https:\/\/online.ndm.edu\/news\/communication\/evolution-of-communication\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Research shows<\/span><\/a><span data-contrast=\"auto\"> that older generations in the workplace prefer face-to-face meetings or emails, while younger workers tend to choose direct messaging platforms. When team members choose different platforms, the result can be missed connections, false assumptions, and lower productivity.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Due to longer lifespans and other demographic changes, multigenerational teams will only become more common, with four or even five generations working together. Collaboration within these age-diverse teams depends on clear communication, and it\u2019s up to leaders to remove obstacles that prevent understanding. The following communication best practices can help your team work efficiently while still accommodating individual preferences.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14221 size-large lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-1024x683.jpg\" alt=\"Diverse group of creative young people discussing project during meeting in office focus on Asian man with colored hair\" width=\"1024\" height=\"683\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-1024x683.jpg 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-300x200.jpg 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-768x512.jpg 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-1536x1024.jpg 1536w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-2048x1365.jpg 2048w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1468187150-600x400.jpg 600w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/p>\n<h3>1) Remember the goal.<\/h3>\n<p><span data-contrast=\"auto\">Regardless of the communication method and platform, the primary purpose does not change\u2014sharing information. You may like detailed emails with lots of bullet points, but they\u2019re ineffective if your team doesn\u2019t read them. Ask for feedback and be prepared to shift channels if your preferred method isn\u2019t working.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h3>2) Don\u2019t make assumptions.<\/h3>\n<p><span data-contrast=\"auto\">Guessing someone\u2019s motivation leads to misunderstandings or\u2014even worse\u2014damaged relationships. For example, a younger employee might not answer emails or text messages outside work hours, which could be frustrating for an older worker who is accustomed to working evenings or weekends. They might assume they are being ignored, or that their younger colleague doesn\u2019t have a good work ethic. It\u2019s easy to see how these negative emotions would then influence their working relationship.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:720,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279,&quot;335559991&quot;:360}\">\u00a0<\/span><\/p>\n<h3>3) Ask each person how they prefer to communicate.<\/h3>\n<p><span data-contrast=\"auto\">Managers should ask each team member about their communication style and explain their own. Setting expectations early is especially important when it comes to giving and receiving feedback. Understanding how your manager gives feedback can help prevent hurt feelings; knowing how your direct report prefers to receive feedback can promote growth and improvement. <\/span><a href=\"https:\/\/tdmlibrary.thediversitymovement.com\/how-to-create-a-user-guide-for-yourself\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Written user guides<\/span><\/a><span data-contrast=\"auto\"> also help team members understand each other&#8217;s communication preferences.\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14223 size-large lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-1024x683.jpg\" alt=\"CEO\/Director woman talking with employees while use laptop at office\" width=\"1024\" height=\"683\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-1024x683.jpg 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-300x200.jpg 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-768x512.jpg 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-1536x1024.jpg 1536w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-2048x1365.jpg 2048w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1621335745-600x400.jpg 600w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/p>\n<h3>4) Set expectations and provide training.<\/h3>\n<p><span data-contrast=\"auto\">Most organizations have a common platform for communication, which all employees are expected to use, regardless of their personal preferences. Establishing guidelines ensures that everyone knows where they can find the information they need. When multiple channels are used, employees should be trained in how and when to use each platform.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h3>5) Use a variety of channels.<\/h3>\n<p><span data-contrast=\"auto\">Your team might use Slack or Teams for routine check-ins and schedule a meeting for announcements or other important conversations. Many organizations post crucial information on their intranet and follow up with emails or town hall meetings. The key to transparency is establishing a procedure that aligns with different communication preferences, even if it means repeating information.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h3>6) Create psychological safety.<\/h3>\n<p><span data-contrast=\"auto\">Even when following these best practices, misunderstandings can happen. When they occur, it\u2019s important that team members feel able to identify the problem and discuss solutions, without blame or fear of retaliation. If miscommunication creates tension between colleagues, a culture of psychological safety can encourage them to resolve the conflict quickly, rather than letting negative emotions fester.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-14222 size-large lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-1024x683.jpg\" alt=\"Latin American business team brainstorming together at the office and working on a laptop - teamwork concepts\" width=\"1024\" height=\"683\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-1024x683.jpg 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-300x200.jpg 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-768x512.jpg 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-1536x1024.jpg 1536w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-2048x1366.jpg 2048w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2025\/07\/iStock-1496805586-600x400.jpg 600w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/683;\" \/><\/p>\n<p><span data-contrast=\"auto\">Effective communication doesn\u2019t happen by chance\u2014it requires intention, structure, and mutual respect. Within multigenerational teams, assumptions about age or preferences can easily derail teamwork, so leaders should stay curious, adaptable, and proactive.\u00a0 Adopting clear communication guidelines helps reduce misunderstandings and fosters a collaborative environment where everyone can contribute their best work.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><strong>Future business success relies on the ability to recruit and retain the most talented individuals, no matter their age. Our experts can give you the tools to bridge the generational divide and create an inclusive environment where all workers feel a sense of belonging. <a href=\"https:\/\/thediversitymovement.com\/workshop\/generational-diversity\/\">Learn more about our generational diversity workshop.<\/a>\u00a0<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you have a question at work, do you walk over to your coworker\u2019s cubicle? Send an email or make a phone call? Message on Teams or Slack?\u00a0\u00a0 The answer15<\/p>\n","protected":false},"author":13,"featured_media":14224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[65,67],"tags":[113],"tdm_type":[91],"class_list":["post-14220","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-diversity-equity-and-inclusion-fundamentals","category-inclusive-language-communication","tag-generations","tdm_type-checklists"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>6 Tips for Better Communication on Multigenerational Teams<\/title>\n<meta name=\"description\" content=\"Learn 6 key strategies managers can use to improve communication and collaboration on multigenerational teams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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