{"id":9138,"date":"2023-05-22T10:31:03","date_gmt":"2023-05-22T14:31:03","guid":{"rendered":"https:\/\/thediversitymovement.com\/?p=9138"},"modified":"2023-12-11T10:34:16","modified_gmt":"2023-12-11T15:34:16","slug":"inclusive-listening-helps-connect-global-teams","status":"publish","type":"post","link":"https:\/\/thediversitymovement.com\/inclusive-listening-helps-connect-global-teams\/","title":{"rendered":"Inclusive Listening Helps Connect Global Teams"},"content":{"rendered":"<button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>&#128266; Listen to this article<\/span><\/button>\n        <script>\n            listenButton1.onclick = function(){\n                if(responsiveVoice.isPlaying()){\n                    responsiveVoice.cancel();\n                }else{\n                    responsiveVoice.speak(\"What, exactly, is Inclusive Listening? Language is a two-way street. It takes both a speaker and a listener, to make communication work. Think of it as two wheels on a bike. If one wheel isn\u2019t up to speed, there\u2019s little forward movement.\u00a0\u00a0 Inclusive listening is the act of listening, with intentionality, to all the voices of a diverse workforce. It means listening to others in ways that invite participation and collaboration. In a global workforce, where English isn\u2019t everyone\u2019s first language, inclusive listening includes developing the skills to understand the accents of clients and colleagues who speak English as an additional language (aka accent comprehension). Without this ability, a business\u2019s bottom line is compromised. Let\u2019s take a deep dive into what happens when communication is compromised by an inability to understand accents that are different from our own. The research is clear. Regardless of language, accents make speech more difficult for the listener\u2019s brain to process. This processing difficulty can cause the listener to remember less accurately what the speaker says, make snap judgements, and even doubt the credibility of the speaker. There exists a greater chance of errors and people\\'s ideas are discounted because of their accents. Companies lose money, time, and opportunities when their employees (or partners) can\\'t understand one another. Inclusive listening is a business imperative. Business professionals can learn a methodology to systematically \u201ctune their ear\u201d to unfamiliar accents and acquire a step-by-step approach that minimizes the processing demands required of the brain to comprehend unfamiliar accents. They may hear an accent, but the brain immediately interprets it so the meaning of words are clear. In doing so, fewer miscommunications arise, and business initiatives stay on track.\u00a0 In addition to learning how to understand global accents, inclusive listening requires mitigating unconscious accent bias. It means removing the blame for difficult communication from the non-native English speaker, and rightly places it on the complexities of the English language.\u00a0 English pronunciation is hard. It\u2019s not the person, it\u2019s the language. One reason is that English is not a phonetic language. In other words, one letter can have several different pronunciations. In most languages, one letter equals one sound. Not so in English. For example, the letter \u2018o\u2019 can be pronounced seven different ways. Try saying the following words aloud: copy, cost, consider, cool, code, could, and coward. One letter, seven pronunciations. Now let\u2019s take a look at the two words \u201cwoman\u201d and \u201cwomen\u201d. The letter \u2018o\u2019 is pronounced in two different ways. It\u2019s the two letters, \u201ca\u201d and \u201ce\u201d, that are pronounced the same. Understanding the complexities of English pronunciation creates an appreciation for the challenges people who speak English as an additional language must overcome. It goes without saying that inclusive listening mandates listening with compassion. There are several techniques for listening, and speaking, in ways that invite people into the conversation rather than push them away. One of these is to eliminate the phrase, \u201cWhat? What did you say? Can you repeat that?\u201d These questions unintentionally send the message that the person with the nonstandard accent is to blame for the communication disconnect. There\u2019s no cause for blame. This is simply a situation where two people with different accent patterns are trying to communicate with ease. To ask for information without inadvertently casting blame, try replacing the phrases \u201cWhat?\u201d or \u201cWhat did you say?\u201d with \u201cI\u2019m sorry. Can you repeat that for me?\u201d\u00a0 This conveys a sense of both parties being in it together. Inclusive listening skills prevent having to ask people to repeat themselves nearly as often and eliminates the fear in asking when necessary. In a global economy, inclusive listening is a necessary skill set to leverage innovative ideas that come with a diverse talent base. It allows all voices to contribute with impact. Like a bike with both wheels spinning, inclusive listening is a business imperative that allows companies to upskill their talent base and cross the finish line.\u00a0 Learn more in our inclusive listening workshop, brought to you in partnership with Judy Ravin. Judy Ravin is the President and co-founder of Accents International. She is an inclusive listening expert enabling teams to overcome language barriers while maintaining each person\u2019s unique cultural identity. Ravin is best known for her two learning and development programs: Powerful Pronunciation\u00ae and Inclusive Listening: Tuning Your Ear to Accents\u00ae; collectively known as the Ravin Method\u00ae.\", \"US English Male\");\n                }\n            };\n        <\/script>\n    \n<h2>What, exactly, is Inclusive Listening?<\/h2>\n<p><span style=\"font-weight: 400;\">Language is a two-way street. It takes both a speaker and a listener, to make communication work. Think of it as two wheels on a bike. If one wheel isn\u2019t up to speed, there\u2019s little forward movement.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Inclusive listening is the act of listening, with intentionality, to all the voices of a diverse workforce. It means listening to others in ways that invite participation and collaboration. In a global workforce, where English isn\u2019t everyone\u2019s first language, inclusive listening includes developing the skills to understand the accents of clients and colleagues who speak English as an additional language (aka accent comprehension). Without this ability, a business\u2019s bottom line is compromised. Let\u2019s take a deep dive into what happens when communication is compromised by an inability to understand accents that are different from our own.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The research is clear. R<\/span><span style=\"font-weight: 400;\">egardless of language, accents make speech more difficult for the listener\u2019s brain to process. This processing difficulty can cause the listener to <\/span><a href=\"https:\/\/qz.com\/624335\/the-reason-you-discriminate-against-foreign-accents-starts-with-what-they-do-to-your-brain\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">remember less accurately<\/span><\/a><span style=\"font-weight: 400;\"> what the speaker says,<\/span><span style=\"font-weight: 400;\"> make <\/span><a href=\"https:\/\/www.npr.org\/2018\/11\/05\/664465019\/sounds-like-a-winner-what-voices-have-to-do-with-politics\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">snap judgements<\/span><\/a><span style=\"font-weight: 400;\">, and even <\/span><a href=\"https:\/\/news.uchicago.edu\/story\/foreign-accents-make-speakers-seem-less-truthful-listeners-research-shows\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">doubt the credibility<\/span><\/a><span style=\"font-weight: 400;\"> of the speaker. There exists <\/span><span style=\"font-weight: 400;\">a greater chance of errors and people&#8217;s ideas are discounted because of their accents. Companies lose money, time, and opportunities when their employees (or partners) can&#8217;t understand one another. <\/span><span style=\"font-weight: 400;\">Inclusive listening is a business imperative.<\/span><\/p>\n<p><a href=\"https:\/\/thediversitymovement.com\/library\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-large wp-image-8876 lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/04\/NEW-TDM-Library-Display-Ad_Large-A-1024x341.png\" alt=\"TDM Library: your one-stop-shop for update, expert DEI Resources. Explore the platform with a free trial. Click here to learn more.\" width=\"1024\" height=\"341\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/04\/NEW-TDM-Library-Display-Ad_Large-A-1024x341.png 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/04\/NEW-TDM-Library-Display-Ad_Large-A-600x200.png 600w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/04\/NEW-TDM-Library-Display-Ad_Large-A-300x100.png 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/04\/NEW-TDM-Library-Display-Ad_Large-A-768x256.png 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/04\/NEW-TDM-Library-Display-Ad_Large-A.png 1200w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/341;\" \/><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Business professionals can learn a methodology to systematically \u201ctune their ear\u201d to unfamiliar accents and acquire a step-by-step approach that minimizes the processing demands required of the brain to comprehend<\/span> <span style=\"font-weight: 400;\">unfamiliar accents. They may hear an accent, but the brain immediately interprets it so the meaning of words are clear. In doing so, fewer miscommunications arise, and business initiatives stay on track.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In addition to learning how to understand global accents, inclusive listening requires mitigating unconscious accent bias. It means removing the blame for difficult communication from the non-native English speaker, and rightly places it on the complexities of the English language.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-large wp-image-9139 lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM-1024x675.png\" alt=\"man listening as he has a conversation with a woman at a desk\" width=\"1024\" height=\"675\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM-1024x675.png 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM-600x396.png 600w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM-300x198.png 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM-768x506.png 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM-1536x1013.png 1536w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/05\/Screen-Shot-2023-05-22-at-10.23.55-AM.png 1574w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/675;\" \/><\/p>\n<p><span style=\"font-weight: 400;\">English pronunciation is hard. It\u2019s not the person, it\u2019s the language. One reason is that English is not a phonetic language. In other words, one letter can have several different pronunciations. In most languages, one letter equals one sound. Not so in English. For example, the letter \u2018o\u2019 can be pronounced seven different ways. Try saying the following words aloud: copy, cost, consider, cool, code, could, and coward. One letter, seven pronunciations. Now let\u2019s take a look at the two words \u201cwoman\u201d and \u201cwomen\u201d. The letter \u2018o\u2019 is pronounced in two different ways. It\u2019s the two letters, \u201ca\u201d and \u201ce\u201d, that are pronounced the same. Understanding the complexities of English pronunciation creates an appreciation for the challenges people who speak English as an additional language must overcome.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It goes without saying that inclusive listening mandates listening with compassion. There are several techniques for listening, and speaking, in ways that invite people into the conversation rather than push them away. One of these is to eliminate the phrase, \u201cWhat? What did you say? Can you repeat that?\u201d These questions unintentionally send the message that the person with the nonstandard accent is to blame for the communication disconnect. There\u2019s no cause for blame. This is simply a situation where two people with different accent patterns are trying to communicate with ease. To ask for information without inadvertently casting blame, try replacing the phrases \u201cWhat?\u201d or \u201cWhat did you say?\u201d with \u201cI\u2019m sorry. Can you repeat that for me?\u201d\u00a0 This conveys a sense of both parties being in it together.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Inclusive listening skills prevent having to ask people to repeat themselves nearly as often and eliminates the fear in asking when necessary. In a global economy, inclusive listening is a necessary skill set to leverage innovative ideas that come with a diverse talent base. It allows all voices to contribute with impact. Like a bike with both wheels spinning, inclusive listening is a business imperative that allows companies to upskill their talent base and cross the finish line.\u00a0<\/span><\/p>\n<p>Learn more in our <a href=\"https:\/\/thediversitymovement.com\/inclusive-communications\/\" target=\"_blank\" rel=\"noopener\">inclusive listening workshop,<\/a> brought to you in partnership with Judy Ravin.<\/p>\n<p><a href=\"https:\/\/tdmlibrary.thediversitymovement.com\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"alignnone size-large wp-image-8041 lazyload\" data-src=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/03\/TDM-Library-Footer-Ad-A-1024x85.png\" alt=\"Display ad for TDM Library. Text says &quot;Find more content like this in TDM Library. Start my free trial&quot;\" width=\"1024\" height=\"85\" data-srcset=\"https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/03\/TDM-Library-Footer-Ad-A-1024x85.png 1024w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/03\/TDM-Library-Footer-Ad-A-600x50.png 600w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/03\/TDM-Library-Footer-Ad-A-300x25.png 300w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/03\/TDM-Library-Footer-Ad-A-768x64.png 768w, https:\/\/thediversitymovement.com\/wp-content\/uploads\/2023\/03\/TDM-Library-Footer-Ad-A.png 1200w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/85;\" \/><\/a><br \/>\n<i><span style=\"font-weight: 400;\">Judy Ravin is the President and co-founder of Accents International. She is an inclusive listening expert enabling teams to overcome language barriers while maintaining each person\u2019s unique cultural identity.<\/span><\/i> <i><span style=\"font-weight: 400;\">Ravin is best known for her two learning and development programs: Powerful Pronunciation\u00ae and Inclusive Listening: Tuning Your Ear to Accents\u00ae; collectively known as the Ravin Method\u00ae.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What, exactly, is Inclusive Listening? Language is a two-way street. It takes both a speaker and a listener, to make communication work. Think of it as two wheels on a15<\/p>\n","protected":false},"author":2,"featured_media":9139,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[45,67,5],"tags":[111],"tdm_type":[92],"class_list":["post-9138","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-featured-blogs","category-inclusive-language-communication","category-blogs","tag-global-dei","tdm_type-articles"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inclusive Listening Helps Connect Global Teams<\/title>\n<meta name=\"description\" content=\"Learn how to use inclusive listening best practices to mitigate unconscious accent bias in multinational workplaces.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" 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