{"id":9624,"date":"2023-08-23T15:00:42","date_gmt":"2023-08-23T19:00:42","guid":{"rendered":"https:\/\/thediversitymovement.com\/?p=9624"},"modified":"2023-08-23T15:18:12","modified_gmt":"2023-08-23T19:18:12","slug":"jamie-ousterout-named-chief-experience-officer-the-diversity-movement","status":"publish","type":"post","link":"https:\/\/thediversitymovement.com\/jamie-ousterout-named-chief-experience-officer-the-diversity-movement\/","title":{"rendered":"Jamie Ousterout Named Chief Experience Officer at The Diversity Movement"},"content":{"rendered":"<p><button id=\"listenButton1\" class=\"responsivevoice-button\" type=\"button\" value=\"Play\" title=\"ResponsiveVoice Tap to Start\/Stop Speech\"><span>&#128266; Listen to this article<\/span><\/button>\n        <script>\n            listenButton1.onclick = function(){\n                if(responsiveVoice.isPlaying()){\n                    responsiveVoice.cancel();\n                }else{\n                    responsiveVoice.speak(\"Award-winning, tech-led consulting firm focuses on continued client success and building employee-first, operationally excellent workplaces RALEIGH, August 23, 2023 \u2013 The Diversity Movement has revolutionized how organizations create workplace excellence through diversity-led products, expert-curated content, and client success. As a result, TDM\u2019s clients \u2013 including several that have been recognized for having top workplaces globally \u2013 have given the firm a 97% customer satisfaction rating.\u00a0 Jamie Ousterout, at the forefront of TDM\u2019s achievements in client success, has been named Chief Experience Officer. Ousterout, a past Triangle Business Journal \u201c40 Under 40\u201d leadership awardee, will continue to build on the company\u2019s accomplishments, as well as drive the customer mindset throughout TDM\u2019s internal culture.\u00a0 \u201cTDM\u2019s leadership in building employee experience solutions has been powered by a world-class focus on client success as the innovative organizations we have the honor to work with drive real-world culture change,\u201d said Jamie Ousterout, Chief Experience Officer at The Diversity Movement. \u201cIn today\u2019s marketplace, organizational excellence is a key differentiator. In this new role, I will focus my process and operational expertise to create employee-first workplaces for both our clients and internally.\u201d Ousterout\u2019s new role as Chief Experience Officer (CXO, a first at TDM) entails close collaboration with Donald Thompson, Co-founder and CEO, to continue building processes that lead to operational excellence. Studies have shown that customer experience is a powerful tool to drive organizational marketing and has transformative impact for internal teams. Ousterout\u2019s expertise in business processes and operations will enable TDM to scale growth, apply its customer excellence model to its own company culture, and continue to ensure client and partner success via product growth. \u201cThe Diversity Movement is dedicated to creating great experiences for its clients and employees,\u201d said Donald Thompson, CEO and Co-founder of The Diversity Movement. \u201cJamie Ousterout\u2019s promotion to Chief Experience Officer will align the company\u2019s goals and objectives with strategic planning, key performance indicators, and organizational anchors to gain greater efficiency and operational excellence. She will also focus on internal communications and people operations to continue cultivating and scaling TDM\u2019s high-performing team.\u201d\u00a0 Ousterout\u2019s leadership has enabled TDM to build a national and international roster of clients and partners dedicated to creating culture-centric leaders and organizations. As CXO, she will continue to lead and supervise the Client Success team, while also bringing her operational expertise to ensure efficiency and scalability across Product Innovation, Marketing, Analytics, and Partnerships.\u00a0 An in-demand speaker, Ousterout will continue to drive culture transformation for TDM\u2019s clients and internally as a thought leader at live and virtual events, webinars, and podcasts. Her articles have been published at WRAL TechWire and TDM Library, as well as across a broad range of TDM publications, including guidebooks and white papers.\u00a0 Thompson, recently named EY Entrepreneur Of The Year\u00ae 2023 Southeast Award winner, is building on TDM\u2019s strength as a women-led organization. Ousterout is the third woman leader promoted in the last year, joining Chief Financial Officer Kristie Davis and Chief Revenue Officer Shelley Willingham. Under his leadership, TDM has earned numerous accolades, including the Inc. Best in Business List in DE&I Advocacy and its MicroVideos micro-learning library being named a Fast Company \u201cworld-changing idea.\u201d\u00a0 About The Diversity Movement The Diversity Movement enables organizations to build and strengthen culture by tying real-world business outcomes to diversity, equity, and inclusion (DEI) initiatives via a scalable subscription-based employee experience platform. TDM\u2019s integrated approach creates inclusive culture through the application of data-informed insight, technology, and DEI expertise. The platform offers end-to-end education, from front-line employees to a leadership assessment tool that measures cultural competency in executive team building.\u00a0 TDM offers DEI Navigator for organizations who want to scale culture, as well as 400 original, digital learning lessons; 650+ award-winning micro-learning videos delivered in a \u201cNetflix for DEI experience;\u201d and analytics to track culture-building progress. \u201cTDM Library\u201d is a resource hub for organizations to find expert-curated multimedia content that transforms culture. TDM powers scalable and sustainable workplace excellence via a data-driven approach focused on results. For more information and resources, visit www.thediversitymovement.com.\", \"US English Male\");\n                }\n            };\n        <\/script>\n    <br \/>\n<i><span style=\"font-weight: 400;\">Award-winning, tech-led consulting firm focuses on continued client success and building employee-first, operationally excellent workplaces<\/span><\/i><\/p>\n<p><b>RALEIGH,<\/b> <b>August 23, 2023<\/b><span style=\"font-weight: 400;\"> \u2013 The Diversity Movement has revolutionized how organizations create workplace excellence through diversity-led products, expert-curated content, and client success. As a result, TDM\u2019s clients \u2013 including several that have been recognized for having top workplaces globally \u2013 have given the firm a 97% customer satisfaction rating.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jamie Ousterout, at the forefront of TDM\u2019s achievements in client success, has been named Chief Experience Officer. Ousterout, a past <\/span><i><span style=\"font-weight: 400;\">Triangle Business Journal<\/span><\/i><span style=\"font-weight: 400;\"> \u201c40 Under 40\u201d leadership awardee, will continue to build on the company\u2019s accomplishments, as well as drive the customer mindset throughout TDM\u2019s internal culture.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cTDM\u2019s leadership in building employee experience solutions has been powered by a world-class focus on client success as the innovative organizations we have the honor to work with drive real-world culture change,\u201d said Jamie Ousterout, Chief Experience Officer at The Diversity Movement. \u201cIn today\u2019s marketplace, organizational excellence is a key differentiator. In this new role, I will focus my process and operational expertise to create employee-first workplaces for both our clients and internally.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ousterout\u2019s new role as Chief Experience Officer (CXO, a first at TDM) entails close collaboration with Donald Thompson, Co-founder and CEO, to continue building processes that lead to operational excellence. Studies have shown that customer experience is a powerful tool to drive organizational marketing and has transformative impact for internal teams. Ousterout\u2019s expertise in business processes and operations will enable TDM to scale growth, apply its customer excellence model to its own company culture, and continue to ensure client and partner success via product growth.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cThe Diversity Movement is dedicated to creating great experiences for its clients and employees,\u201d said Donald Thompson, CEO and Co-founder of The Diversity Movement. \u201cJamie Ousterout\u2019s promotion to Chief Experience Officer will align the company\u2019s goals and objectives with strategic planning, key performance indicators, and organizational anchors to gain greater efficiency and operational excellence. She will also focus on internal communications and people operations to continue cultivating and scaling TDM\u2019s high-performing team.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ousterout\u2019s leadership has enabled TDM to build a national and international roster of clients and partners dedicated to creating culture-centric leaders and organizations. As CXO, she will continue to lead and supervise the Client Success team, while also bringing her operational expertise to ensure efficiency and scalability across Product Innovation, Marketing, Analytics, and Partnerships.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An in-demand speaker, Ousterout will continue to drive culture transformation for TDM\u2019s clients and internally as a thought leader at live and virtual events, webinars, and podcasts. Her articles have been published at WRAL TechWire and TDM Library, as well as across a broad range of TDM publications, including guidebooks and white papers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thompson, recently named EY Entrepreneur Of The Year\u00ae 2023 Southeast Award winner, is building on TDM\u2019s strength as a women-led organization. Ousterout is the third woman leader promoted in the last year, joining Chief Financial Officer Kristie Davis and Chief Revenue Officer Shelley Willingham. Under his leadership, TDM has earned numerous accolades, including the <\/span><i><span style=\"font-weight: 400;\">Inc.<\/span><\/i><span style=\"font-weight: 400;\"> Best in Business List in DE&amp;I Advocacy and its MicroVideos micro-learning library being named a <\/span><i><span style=\"font-weight: 400;\">Fast Company<\/span><\/i><span style=\"font-weight: 400;\"> \u201cworld-changing idea.\u201d\u00a0<\/span><\/p>\n<h3>About The Diversity Movement<\/h3>\n<p><span style=\"font-weight: 400;\">The Diversity Movement enables organizations to build and strengthen culture by tying real-world business outcomes to diversity, equity, and inclusion (DEI) initiatives via a scalable subscription-based employee experience platform. TDM\u2019s integrated approach creates inclusive culture through the application of data-informed insight, technology, and DEI expertise. The platform offers end-to-end education, from front-line employees to a leadership assessment tool that measures cultural competency in executive team building.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">TDM offers DEI Navigator for organizations who want to scale culture, as well as 400 original, digital learning lessons; 650+ award-winning micro-learning videos delivered in a \u201cNetflix for DEI experience;\u201d and analytics to track culture-building progress. \u201cTDM Library\u201d is a resource hub for organizations to find expert-curated multimedia content that transforms culture. TDM powers scalable and sustainable workplace excellence via a data-driven approach focused on results. For more information and resources, visit <\/span><a href=\"http:\/\/thediversitymovement.com\"><span style=\"font-weight: 400;\">www.thediversitymovement.com<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Award-winning, tech-led consulting firm focuses on continued client success and building employee-first, operationally excellent workplaces RALEIGH, August 23, 2023 \u2013 The Diversity Movement has revolutionized how organizations create workplace excellence15<\/p>\n","protected":false},"author":2,"featured_media":9625,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[9],"tags":[],"tdm_type":[],"class_list":["post-9624","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - 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